Privacy policy.
Last updated: 29 April 2026
This page explains what personal data FATOR PREFERENCIAL, UNIPESSOAL, LDA collects through this website, why we collect it, how we use it, and what rights you have over it. We've tried to keep it short and free of legal padding.
Who is responsible for your data
The data controller is FATOR PREFERENCIAL, UNIPESSOAL, LDA, registered at Rua de Bafafá N.º 12-A, 2845-050 Amora, Portugal — NIPC 513741003.
For any data-related question or request, email contact@fatorpreferencial.com.
What data we collect
We only collect personal data that you actively give us. In practice, that means:
- Contact form submissions on the "Sell your home" page — name, email, phone (if provided), property address, property details, asking price (if provided), timing, and anything you write in the notes field.
- Direct emails — whatever you choose to include when you write to us.
The "Sell your home" form does not transmit your data over the internet. When you press the submit button, your own email app opens with the details prefilled — you decide whether to actually send the email. Until you do, the data stays on your device.
What we don't collect
- No analytics, no tracking pixels, no advertising cookies.
- No third-party scripts that profile you across the web.
- No newsletter sign-ups.
Why we use your data
We use the data you send us to:
- Reply to your enquiry.
- Evaluate whether a property you've offered is something we'd like to buy.
- Discuss rental or sale of properties we own.
- Keep records of conversations and transactions, where relevant for tax and accounting.
The legal basis under the GDPR (Regulation (EU) 2016/679) is, depending on the case, the performance of a contract or pre-contractual steps you've requested (Art. 6(1)(b)), our legitimate interest in running the business (Art. 6(1)(f)), and compliance with legal obligations such as tax law (Art. 6(1)(c)).
Who sees your data
Your data stays with us. We don't sell it, share it with marketers, or pass it to third parties for their own use.
It may be shared, only when strictly needed, with:
- Our accountants and lawyers, bound by professional confidentiality.
- The notary involved in a specific transaction.
- Public authorities, where the law requires it (tax authority, courts, etc.).
How long we keep it
- Email enquiries that don't lead anywhere: deleted within 12 months.
- Records connected to a transaction: kept for as long as Portuguese tax and commercial law requires (typically 10 years).
- Tenancy records: kept for the duration of the tenancy and the legally required retention period afterwards.
Your rights
Under the GDPR you can ask us, at any time, to:
- See what data we hold about you.
- Correct anything that's wrong.
- Delete your data, where there's no legal reason for us to keep it.
- Restrict or object to how we use it.
- Receive a copy of it in a portable format.
- Withdraw any consent you previously gave.
Send any of these requests to contact@fatorpreferencial.com and we'll handle them within a month.
If you think we're not handling your data properly, you have the right to complain to the Portuguese data protection authority — the Comissão Nacional de Proteção de Dados (CNPD).
Cookies
This site does not use cookies, local storage, or any similar technology to track you. If that ever changes, this page and a cookie banner will be updated to reflect it.
Security
The site is served over HTTPS. Emails and form data are stored on the same providers we use for our regular business email and are protected by their access controls. No system is perfectly secure, but we treat your data the same way we'd want ours treated.
Changes to this policy
If we change anything here, we'll update the "Last updated" date at the top. Material changes will be flagged on the homepage for a reasonable period.
Complaints book
As a service provider in Portugal, we make the electronic Livro de Reclamações available at https://www.livroreclamacoes.pt/Inicio.
Questions
Anything unclear? Email contact@fatorpreferencial.com and we'll explain in plain language.